User Support Policy

Last Updated: [14.01.2024]

Welcome to NFTMART.art (hereinafter referred to as the "Marketplace"). This User Support Policy outlines our principles and procedures for providing quality support to our users.

1. Feedback and Contacts

    1.1. We aim to provide our users with easy access to customer support.

    1.2. If you have questions, issues, or require assistance, you can contact our customer support. The support section is located inside your personal account.

2. Response Time

    2.1. We commit to responding to user inquiries in a timely manner and strive to provide support within 24 hours.

3. Issue Resolution

    3.1. We make every effort to resolve user issues and queries.

    3.2. In case of disputes, we recommend users reach out to our customer support for conflict resolution.

4. Transparency

    4.1. We maintain a transparent support policy and aim to provide clear and understandable answers to user queries.

5. Information Protection

    5.1. We ensure the confidentiality of information provided by users during interactions with our customer support.

6. User Feedback

    6.1. We value user feedback and welcome comments and suggestions to improve our services and service quality.

7. Changes and Updates

    7.1. We reserve the right to update or modify the User Support Policy over time. All changes will be posted on our platform.

8. Contact Information

    8.1. If you have questions or comments regarding the User Support Policy, please contact us at: [Contact Information].

Please feel free to reach out to our customer support if you have any questions or need assistance. We are here to help you!